NEW RELEASES
Get your e-book signed by Amylynn Bright
Amylynn's bookshelf: my-books



More of Amylynn's books »
Book recommendations, book reviews, quotes, book clubs, book trivia, book lists
Archives

Adventures in self control

I got to take part in one of the world’s most frustrating experiences yesterday. I got to call the Help Desk. Or the UnHelp Desk. Just like every where else, this has mostly been outsourced to India so I wasn’t the least bit surprised when the guy answered the phone with a thick accent. I was however surprised when he identified himself as John.

Riiiiiight.

Our phones go through our computers. It’s a giant pain in the ass.  I explained to them that my desk phone isn’t ringing. I can talk on it as evidenced by the fact that we were indeed speaking on it at that very moment. However, when someone called in there was no auditory signal to alert me that was occurring. I assured him my ringer was turned on and that I heard other noises coming from the magic box.

John: OK, can I have your call back number?

Me: I don’t have a direct line. You have to call the main customer service number, put in your account number and you’ll end up at my desk.

John: What’s the account number?

At this point I’m not sure if “John” has any idea where I work. I explained that one of the 70 gazillion customers would have to put in THEIR account number. Just any random number wouldn’t work.

Me: I want to remind you that the reason I’m contacting your department is that my phone doesn’t ring. Dexter on phone

John: Hmmmm.

“John” proceeded to make techie noises and repeatedly asked me to hold. I gave answers that were sarcastic at best. Truth be told, they probably leaned more towards caustic. I agreed to hold.

Eventually when he returned, he informed me he was going to give me a ticket number and a specialist would call me back.

John: Can I have your phone number?

Me: (making a Herculean effort to control myself) John, do you remember the reason that I’m calling? My phone doesn’t ring.

John: Uh huh.

Me: Alright, I’m going to need you to read me what you have written down for my problem because I don’t feel like you have any idea what our conversation has been about.

I took down my ticket number. It’s been two days and I’ve heard nothing. Isn’t that shocking? Soooooo, if you’re calling me at work that’s why I never answer.

That and Dexter is on. I’ll be checking my messages during an intermission.

Leave a Reply

Copyright © 2013. All Rights Reserved.