The Agony & The Ecstasy

I called my cell phone carrier (that rhymes with print is spelled with an S and is pronounced Sprint) this week because I was having technical trouble with my Moto Q.  As I was speaking to the fast talking technical support person, I was conned into getting a whole new phone.  This was not an easy task since I wasn’t going to pay any money.  No money.  Zero money.  My old phone was nice, but who doesn’t love a new gadget that makes you feel like a moron? 

So part of the deal was that I bought one Blackberry Curve and I got one free.  Cool! I could give one to My Honey.  His phone was a little old, and besides, if I get the joy of feeling like a moron with a new phone, he should certainly get to participate, too. 

It was with great glee that we ripped open the box when it arrived on our doorstep this afternoon.  And then we were rapidly disappointed.  The whole thing has been a nightmare – a very confusing nightmare.  I spoke with approximately 185 Sprint employees today – some were very calming and extraordinarily helpful, some made me want to scream obscenities and make threats.  I was disconnected no less than three times, so I got the joy of completely starting over each time.  We should all be impressed that My Honey isn’t going down to the county jail to bail me out.

My normally relatively calm Honey, quite literally, turned into a bear.  I’m a writer.  I know what literally means.  I’m telling you, he fell on the floor, started growing fangs and extra hair, and snarled into the phone at the “help” people.  I took back the phone, for a number of reasons the largest being that bears don’t have thumbs, and resumed the conversation. 

My phone works, my Honey’s does not.  I feel really badly, too, because I may kid about the moron part, but there is so much joy to be found by playing with a new gadget.  I get to do that while My Honey pouts.

Our problems still aren’t completely solved, even at this point.  I have hope.  We have to continue our phone odyssey at the Sprint store.  I really hope that things go well.  Because if they don’t,  THAT’S when I’m going to have my opportunity for solitary confinement.