We’ve just had the most frustrating experience with Progressive. A woman ran a stop sign and t-boned my husband’s truck. Fortunately, everyone walked away, but now my husband’s much-loved truck was totaled. We thought everything was going to go pretty smoothly since we’re Platinum customers with Progressive. Yeah – no. We got our rental car and such but when it came time to get the settlement for the vehicle, we were totally screwed. The claims agent Jerry was rude and dismissive about the appraisal value of the truck and explaining how the value was derived. I’m not sure he felt he needed to talk down to me because I’m a woman or what, but when questioned why he was chopping 1,000 off the value for an oil leak, which we are 100% positive WAS NONEXISTENT, all he would say was, “I’ll send you the photos.” He was never willing to address that the oil could have been from the accident. The truck engine was rebuilt last year – we still have the recei…See More
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Down with Progressive
You know, insurance companies suck. We were royally screwed by our car insurance company. I know that probably shocks you. I have no idea why it should shock me. I should be immune to horrible customer service, but I’m clearly naive.
Normally, I don’t give the names of the companies I’m frustrated with. As you know, usually I just write a humorous blog about it. This time it cost us a lot of money and I’ll happily tell you it’s Progressive’s fault. I wrote a scathing review on their Facebook page (see below) and plan to Tweet it as well. If this isn’t what social media is for, then it’s as useless as Progressive is.
The jackass adjuster actually had the nerve and balls to talk down to me when I questioned his appraisal and adjustments. FOOL. I am one woman who knows her cars, can give a tutorial about how combustible engines work, and knows appraisals like nobody’s business. I wanted to go through the phone and choke him out. I did use all the big words at my disposal. I know a lot of words.
I’m not funny today. Sorry.
Tomorrow is the Five Things. I’ll be funny then.
For now, fight the man!
That’s terrible